Refund Policy
Last updated: July 2026
Snapect does not issue cash refunds.
Because every order dispatches a field agent to a physical property, compensates that agent for their time and travel, and covers payment processing costs the moment it's placed, we aren't able to reverse a completed transaction. If something goes wrong, we make it right through a free reshoot or a wallet credit toward a future order — never a cash refund.
Before an agent accepts your order
You may cancel free of charge any time before a field agent accepts your order — nothing has been dispatched yet, so nothing needs to be reshot or credited. Once an agent accepts, the order is considered active and the no-refund policy below applies.
If something goes wrong
If your delivered photos are incomplete, low quality, of the wrong property, or otherwise don't meet the order's shot list, open a dispute from your order page within 5 business days of delivery. Every dispute is reviewed by our team and resolved one of these ways:
Free Reshoot
We dispatch another agent to redo the shots at no extra cost — the most common outcome for quality issues.
Wallet Credit
If a reshoot isn't practical, we credit your Snapect wallet for use toward a future order.
Explanation
If the order was completed correctly per the shot list, we'll explain why and close the dispute.
Rush fees & add-ons
Rush/turnaround fees are non-refundable once an agent has accepted the order, even if a dispute is later resolved via reshoot or credit — the fee compensates for the agent's expedited scheduling, which already happened.
How to open a dispute
Log in, open the order in question from your dashboard, and select "File a Dispute." Include a short description and, if helpful, photos showing the issue. Our team typically responds within 1–2 business days.